Jennifer Sotz
San Leandro, CA
jennsotz@gmail.com
415-521-9483
LinkedIn
Skills
- Basic Networking Fundamentals
- Computer Imaging
- All Modern Day Windows OS
- User Account Administration
- Reconnect/Disconnect
- OS Multi-Booting
- Customer Service Focused
- Cable Management
- Knowledge of LAN/WAN/MAN
- Google Suite
- Active Directory
- Basic Programming: HTML/CSS/JavaScript
- MS Products & Office 365 Support
- Printer & Multifunction Devices Support
- Hardware/Software Installation
- Hard Disk Drives, Motherboards
- Active Listening
- Data Management
- Hardware & Software Troubleshooting
- Mobile Digital Devices Support
- Disk Imaging, Wipes, Drive Partitioning
Valuable Strengths
- Bilingual: Fluent in English & Spanish
- Accountability
- Relationship Management
- Digital Literacy
- Client Retention
- Valid Driver's License
- Cross Functional Collaboration
- Time Management
- 5 Star Customer Service
- Excellent Reading/Writing Skills
- Professional Communication
- Record Keeping
- Detailed Oriented
- Teamwork
- Critical Thinking
- Conflict Resolution
- Active Listening
- Quick Learner
- Integrity
- Adaptability
- Ability to work under pressure
Career Evolution
Student
dev/Mission
SAN FRANCISCO, CA
06/2019 to Present
- Troubleshooting and maintenance of multiple hardware devices
- Computer refurbishing
- Tech Support (Service Learning) for the community
- Work hands on with cool sensors, buzzers and lights
- Combination of hands on, online tools and troubleshooting
- Researching solutions
- Complex coding problems using CSS, HTML, and JavaScript
Disconnect/Reconnect Technician
PROACTIVE BUSINESS SOLUTIONS
05/2019 to Present
- Accurately complete standardized inventory sheet and layout of equipment including port connections
- Ensure equipment is accurately labeled with origination/destination information
- Disconnect PC equipment and peripherals at location
- Reconnect PC equipment and peripherals to exact specifications listed on move sheet
- Document and escalate any issues encountered
IT Help Desk Support
NICHOTECH
OAKLAND, CA
03/2019 to 06/2019
- On boarding, new employees and configuring everything they will need in terms of hardware and software
- Providing support to users
- Assisting with troubleshooting PCs and printers
- Updating software applications
- Creating documentation for every issue solved
- Updating and setting up new hires to PaperCut software for their secure printers
- Configuring wireless headset for users
- Creating visual diagram with employee’s PCs names and where each of them are located
CompTIA A+ Certification
STRIDE CENTER
OAKLAND, CA
03/2019 to 06/2019
- Learn about computer hardware
- Troubleshooting PCs and printers
- Connecting printers to PCs and sharing computer to network
- Assemble and dissemble computers’ parts
Immigration Legal Counselor
CATHOLIC CHARITIES
SAN FRANCISCO, CA
11/2017 to 06/2019
* Promoted from Legal Assistant to Immigration Legal Counselor 01/2015 - 10/2017
* Promoted from DreamSF Fellow to Legal Assistant 06/2014 - 12/2014
- Managed over 40 cases doing different immigration legal remedies including: U-Visa, U-Visa adjustments of status, DACA & TPS Renewal,
Permanent Residency, Work Permits, Advanced Parole, Family Based petitions, Citizenship applications, FBI and USCIS FOIA requests
- Translated birth certificates, letters, character letters from Spanish to English
- Prepared 918B Police Certification forms for U-Visa clients to show cooperation with law enforcement agencies
Education & Certifications
CompTIA A+ Certification - In Progress
Bachelor in Criminal Justice and Latino/a Studies
SFSU, San Francisco, CA 05/2017
Honors: Magna Cum Laude
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